RETURN POLICY
Last updated August 18, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be requested within seven (7) days post delivery. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@jafarhair.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the address provided to you.
*Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item(s), we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Any items that has been used or altered in any way.
● Any items that has been combed, brushed, curled, washed, bleached, or dyed.
● Packages that are not in their original state. This includes any missing labels, ties, bags, and promotional materials.
For defective or damaged products, please contact us at support@jafarhair.com to arrange a refund or exchange.
Please Note
● A 10% restocking fee will be charged for all returns.
QUESTIONS